This course covers principles of communication, influence, and negotiation that can be used in any application or environment, including work, business, and personal. Videos are used to demonstrate behavioral skills, and students will make videos of themselves performing those skills and upload them to the campus for review by their instructor. Videos can be made with smart phones or cameras.

This course introduces NLP, which is the study of excellence, and teaches how you can improve your own performance and that of people with whom you work. It is especially useful to managers of projects, teams, and departments, and no special knowledge of psychology or other social sciences is necessary to benefit from the program.